SIMPLE, EASY & EFFECTIVE IT SOLUTIONS

SERVICES OVERVIEW


O ur ability to deliver consistent and superior services to our customers is the result of more than 25 years of experience developing and refining a repeatable, dependable methodology that we leverage for every project. Our Services Methodology is one of the many aspects of our business that differentiates KDDMWorX from other vendors.

KEY BENEFITS:

  • Improve the performance, availability, resiliency and visibility of your network and IT services.
  • Prepare and more effectively manage the network and IT infrastructure for change.
  • Increase your team’s self-sufficiency.
  • Reduce operating costs and improve return on your investments.
  • Mitigate risks that can compromise the privacy and security of data.

KDDMWorX provides world-class application and infrastructure services for global clients. We manage your applications and hardware so our clients can focus on running and growing their business. We apply innovative technology and industry best practices to continually optimize application and infrastructure availability and performance.

Managed IT Services

Keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. Yet, many organizations are overwhelmed by rapidly changing business demands and the ability to retain proper IT talent.

That’s what makes our managed IT services an attractive alternative to traditional in-house IT service delivery. Our managed services can help free you from necessary, time-consuming IT tasks like patching, monitoring and management of your IT infrastructure.

We’re here to give you relief from the mundane tasks so you can focus on the strategic business initiatives that differentiate your business.

Web Development & Design

Doesn't Your Business Deserve a Great Website?

KDDMWorX has the experience and skills that you want in a design team, and a commitment to our clients that remains long after we launch their site. We design and build websites customized to your needs, produce quality results, and offer support that you can't get from other agencies.

When you work with us, you get full access to all of our creative talents. Every member of our team contributes something to each project, from general layout to content creation. From the time we lift off, every phase of a project gets the attention it deserves.

Customized Solutions

From our customized website designs to our world class Customer Relationship Management software application RedCUBE CRM, we can provide your business with winning customized solutions that will set your business apart from the competition.

Looking to build a brand new site or redesign your existing site? We can help! Our web design and marketing team will work with you to develop a rock solid strategy and online presence supported by responsive web design, business logic development, highly-customized web development and business intelligence that is Search Engine Optimized. We specialize in creating professional, clean and smart websites for your customers to easily navigate.

The RedCUBE CRM platform is a cloud-based Customer Relationship Management (CRM) solution, giving you the ability to make better, faster relationship management decisions, accessing information from virtually anywhere.

Whether you’re an entrepreneur, sales manager or independent agent or broker, our cloud-based CRM platform frees up time and resources to enable you to focus on the things most important to growing your sales. We can enable you to move your business forward and truly build better relationships leading to increased sales.

IT Consulting

Emerging technologies and changing business models are driving a shift in the role of IT - from leveraging technology in support of the business, to the higher, more strategic goal of protecting and enhancing business value. Today, it is more critical than ever that you have strong IT processes and practices to ensure the alignment of IT and business strategy and to drive excellence through the IT infrastructure and the operations it supports.

Investing in effective IT consulting helps make sure that you are able to meet these challenges head on. IT demands may change as technology develops but the end goal is the same: forming IT policy to meet business objectives.

Our global IT consulting practice helps CIOs and IT leaders design and implement advanced solutions in IT governance, security, data management, applications and compliance. We work to address IT security and privacy issues and deploy advanced and customized application and data management structures that not only solve problems, but add value to organizations. Technology will drive your future, with KDDMWorX you can be confident it takes you where you want to go.

Server Administration

KDDMWorX provides Outsourced 24/7 Technical Support, Remote Server Administration, Server Security, Linux Server Management and Help-desk Management. We specialize in Extended Server Security, Server Hardening, Support of Linux/UNIX servers, products and services.

Our techs fully understand that up-time, security, and reliability are of utmost importance to any company. We work on complex issues on servers to reduce downtime, improve performance and help our clients reduce their support costs.

Servers remain the most important part of the businesses’ IT infrastructure. They ought to be dependable, secure, accessible 24×7 and fast. They must be aligned and ready to support company’s goals and growth velocity. They must be regularly monitored, managed and maintained. Server up-time is crucial to any web hosting company and to ensure the best up-time, 24×7 monitoring for reactive support combined with proactive server management is a must.

Our fully managed server management service covers various aspects like server security hardening, optimization and proactive tasks like monthly audits to ensure your servers have the best up-time. It's also designed to take away the pain of managing infrastructure so that your IT department can focus on creating competitive advantage.

Database Administration

Database administration, database patching, database upgrades, performance analysis and tuning is extremely resource intensive. With our database management solution in place, you can devote less IT resources to routine maintenance and troubleshooting.

Database management can be complex, resource-intensive and often times requires a deep bench of experts to maintain the databases at an optimal level.

With the database almost always being the most critical component of any application architecture, it is one of the most vital components of your overall business’ success.

Trust KDDMWorX’s experienced DBA's to handle your managed database services, database patching, database upgrades, fully managed cloud hosting, performance analysis and tuning. We make sure your mission-critical databases are running at peak performance and are always available to support your organization’s most critical applications.



OUR APPROACH

We like to start out by just getting to know you and identifying what your needs are. The process begins with understanding your business, what you sell, who your customers are, what you like, what you don’t like – and then we will come up with a game plan that ensures your success. We’ll assess where you currently stand and then customize an online marketing strategy as well as provide you with a concise marketing plan. We'll also provide strategy and infrastructure recommendations that gets you and your business where you want to be so you can maximize your "Return On Investment."

Whether you’re ready to start promoting your business online with a customized website, or are in need of a customized CRM platform or an online Office Suite, we got you covered. Since we have our own data center, and already specialize in providing superior cloud based solutions, we can either host your new website creation or set it up on your own web-server eliminating any frustrations on your end. This allows you to focus on growing your business and increasing your bottom line.

Assessments

As new technologies are developed, they emerge as viable options for corporate adoption. These corporations need to take into account the costs of implementations, and accurately evaluate their current capabilities before undertaking these options. Recurring issues for existing infrastructure also demand expert detection and analysis. Most corporations believe the most feasible solution is to have their infrastructure assessed for current and projected performance issues.

Understanding where you are today will help you better prepare for tomorrow. Changes to your technology can be more impactful if you have a clear understanding of your current environment, and an assessment is a great place to start.

Remote Support

The phrase, remote IT services, refers to a system that allows a person to connect with and use a specific computer or network from a remote location. That way, your IT consultants won’t have to make you wait until they can physically come out to the office when you experience a problem. They can address your concern remotely using remote access software.

  • Access a specific desktop, laptop, or server
  • Manage files on the computer or server
  • Update server software
  • Run diagnostic and maintenance programs
  • Train end users on new software and protocols

This list covers only a few of the many ways remote IT services can benefit your business. Thousands of businesses, worldwide, use and rely on remote access software and services as a primary part of their IT structure. From small family-owned operations to huge multinational corporations to educational institutions, remote access software has become integral to daily IT functioning.

Cloud Solutions

Today’s business climate requires increased agility, and cloud computing can deliver that by providing scalable, flexible and cost-effective IT. Cloud-enabled services are the next wave transforming how businesses capitalize on information technology, and that in turn drives the next evolution in the processes, roles, skills and structure of IT organizations. Today’s CIOs must exercise extraordinary leadership to make the transition and unleash new business value.

Network Security

The days of banning Internet access as a means of protecting corporate data are long gone. But unauthorized network access can wreak havoc on your proprietary data, negatively affect productivity and stunt your company’s ability to compete.

We provide a full range of security services that automatically detect, isolate and clean infected or vulnerable devices that attempt to access your network. To address security threats to network infrastructure devices, strategic planning is a required practice.

Our Security Services Include:

  • Host intrusion prevention
  • Spyware/adware protection
  • Distributed firewall capabilities
  • Malicious mobile code protection

Security is no longer "nice to have." It's an imperative. And we're here to help simplify security complexity and help keep your business secure.

Storage

Your data is mission-critical. Ensuring 24/7 access is paramount. We can provide you with flexible, accessible, secure and affordable storage solutions to meet your capacity and performance requirements.

When storage managers are asked about their challenges, data growth always tops the list. Next generation storage technology could make a difference. Next generation storage is required to stay ahead of the business curve. As enterprise storage solutions continue to evolve, KDDMWorX is always one step ahead.

In addition to managing the massive volume of data, modern business needs and applications are driving significant demand for uber-performance, continual up-time, data interchange, mobile access and agility. It’s not just block storage — increasing files and nascent object storage are pushing the need for new, flexible and cost-effective storage approaches to address the data deluge.

While traditional storage models still have a stronghold on enterprise IT, we’re seeing many alternative storage models come to bear for a number of reasons.

Backups

Many companies find themselves coming up short in Backup and Disaster Recovery (DR) planning despite their increased dependence on IT systems. We can help secure and manage your data with confidence.

KDDMWorX data backup and replication solutions provide fast, flexible and reliable recovery of virtualized applications and data. We bring backup and replication together in a single solution to increase the value of backup and reinvent data protection.

We leverage virtualization, storage and cloud technologies to deliver recovery time and point objectives for all applications and data. We do this by providing capabilities in high-speed recovery, data loss avoidance, verified protection, leveraged data and complete visibility.

End-User Computing

End-user Computing (EUC) services help your organization better manage its mission-critical applications with an eye to business continuity needs and licensing requirements. As the enterprise world becomes more mobile, we help end users stay secure by applying access control parameters based on an individual’s job function. Our skills in server virtualization also enable us to provision new applications while reducing complexity for the end user.

IT Support and Managed Services for Small to Midsize Businesses

Whether you're seeking a long term partner to manage and perform all of your company's technology services, or merely need temporary assistance with a solution or project implementation - you've come to the right place. We provide unmatched capabilities at tremendous savings over employing a full time IT Staff. We also fulfill specific needs for existing IT Departments. From designing and hosting professional websites, managing databases and server administration to complex infrastructures, KDDMWorX is your one stop shop for all of your IT needs.


FOCUS ON YOUR BUSINESS & NOT YOUR INFRASTRUCTURE


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